Robust Conversations:
The resilient manager's secret weapon
This event is sold out

Date: Wednesday 10 March 2010
Location: Rockhampton
Series: AIM Business Breakfast Series

Managers succeed or fail at work one conversation at a time... Learn how to approach robust conversations, build resilience and communicate with clarity and impact

It's a fact - robust conversations won't always be comfortable but they should be fruitful… and having robust conversations at work is a fact of life for resilient managers.

Resilient managers must be able to communicate thoughts and feelings accurately to those with whom they work, every day in a myriad of situations.

Mastering the art of difficult conversations is one of the most useful ways for managers to take charge of their own development and to build skills that will make a difference to individuals, teams and the entire organisation.

Productive, planned and purposeful conversations can resolve business critical issues, be an effective approach to one on one coaching, improve delegation, and assist in confronting issues that impede workplace relationships.

The ability to engage in conversations with senior executives, peers and colleagues takes practice and discipline to ensure that organisational and personal goals are met and that the individual manager's skills at initiating, conducting and concluding conversations are honed to a point of expertise.

Anne Gately FAIM, has over 30 years in management practice with experience at senior levels within business and industry. As one of Queensland 's leading and most engaging communications experts, Anne will explore:

• Communication principles: How to be relevant and purposeful
• Establishing rapport and tapping into emotions
• Mastering the art of observing and interpreting others
• Preparing and understanding self
• Developing a written plan for difficult conversations

Book now for this highly practical, business relevant session designed for managers at any level who value and understand the power of communicating with meaning and impact.

This special breakfast event will incorporate the launch of the 2010 AIM Rockhampton Management Excellence Awards where you will have the opportunity to hear from the 2009 State Young Manager of the Year winner, Barbara Miller.

Speaker Profile

Anne Gately FAIM
Anne specialises in the professional services sector and has a background in coaching executives in presentation skills, selling skills and new business development techniques.

Anne actively pursues opportunities to practise what she preaches and is a regular speaker at conferences, motivational session and training programs. Her current areas of interest include the art of fierce conversations, development of resilience, and the value of human connectivity in business.

With background that includes 14 years in the education and arts sectors, Anne places great value in improving leadership and management skills of all Australians but particularly of women.

“I first heard Anne speak over ten years ago…her crisp and insightful perspectives on communication skills helped me grow in leaps and bounds.”