People and Performance

Overview

Every organisation requires its people to have a clear understanding of their role and responsibilities and how their performance contrib­utes to the success of the organisation. This program covers the skills required to establish performance standards with staff, ensure that staff understand what is expected of them and how to monitor and evaluate staff performance.

Designed For

Managers and supervisors with a responsibility to implement and maintain performance standards for the staff that report to them.

Content

• Organisational objectives and the link to performance
  
• Organisational performance and individual responsibility
  
• Performance drivers, KPIs and KRAs
  
• Performance management systems and the role of HR
  
• Training participants in the performance management system
  
• Monitoring and evaluating performance
  
• Giving feedback – formal and informal
  
• Documenting performance interviews
  
• Producing development plans
  
• The role of coaching and mentoring in staff development
  
• Dealing with underperformers
  
• Termination procedures and legislation
  

Learning Outcomes

• Establishing performance standards and performance indicators
  
• Allocating or delegating work in line with performance standards
  
• Implement a performance management system/process
  
• Conduct performance reviews
  
• Provide formal and informal feedback
  
• Reinforce excellence in performance and counsel under performers
  
• Understand the staff termination process
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBMGT502B - Manage people performance
  

This unit of competency is a Diploma level Elective unit towards qualifications within the Business Services Training Package.

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