Working in Teams

Overview

This program explores the skills required to manage and lead a team to maximise the team’s performance and effectiveness. Participants will learn about frontline leadership in a team environment, what motivates a team to succeed and what their role is in bringing success to the team.

Designed For

All managers working at the frontline of an organisation responsible for leading and driving a team’s performance.

Content

• Personal and leadership qualities and the notion of teams
  
• The importance of alignment of the team to organisation values and strategic objectives
  
• Team purpose, roles and responsibilities
  
• Supporting teams to achieve outcomes
  
• Involving team members in planning and decision making
  
• Providing feedback to the team
  
• Addressing issues and concerns within the team
  
• The importance of role models to a team’s development
  
• Communication within the team and to and from management
  

Learning Outcomes

• Establish and monitor a team’s performance plan
  
• Develop and facilitate team cohesion
  
• Influence individuals and teams positively
  
• Liaise with management and other stakeholders
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBWOR402A - Promote team effectiveness
  
• BSBWOR502A - Ensure team effectiveness
  

These units can be used be used as Electives towards qualifications within the Business Services Training Package.

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